Real engagements
Cybersecurity and IT experience beyond theory.
These engagements show how I turn discovery into clear action: find the issue, explain it clearly, and give the team a strong next step.
June 2024 - August 2024
Penetration Tester
Confidential Family-Owned Business
- Conducted vulnerability assessments on internal web applications and network services, identifying 12 high-priority security issues that were remediated within the engagement period.
- Validated authentication, access control, and input-handling weaknesses using tools such as Nmap, Burp Suite, and manual testing techniques.
- Delivered a clear penetration test report with prioritized remediation steps, earning positive feedback from the business owner for its practical and actionable guidance.
August 2025 - October 2025
General IT Support
Confidential Family-Owned Business
- Resolved over 95% of end-user IT support requests on first contact, covering laptop setup, software configuration, connectivity issues, and account access.
- Streamlined onboarding for 5 remote workers by configuring laptops, VPN access, and required applications, completing setup work about 40% faster than the previous manual process.
- Created quick-start guides and troubleshooting documentation that reduced repetitive support questions by an estimated 30% during the support period.